Customer Service

Privacy Policy
Your personal information will never be shared or sold. Weuse PayPal merchant services to process your payments. To see how PayPalhandles your information, please
We accept payment via Visa, MasterCard, American Express,Discover and PayPal. These options are made available at check-out.
Sales tax
For orders shipped within the state of Washington, Satch& Sol adds the appropriate regional sales tax rate.
Shipping and handling for in the USA and Canada
We ship in-stock merchandise within 2 business days ofreceiving your order. Our shipping & handling fees are based on the totalvalue of your merchandise purchase. Merchandise orders of less than $50 require an $8 shipping and handlingfee.  Shipping and handling is free for orders of at least $50 of merchandise.
Within the USA, we ship using United States Postal Service(USPS) First Class or Priority Mail with Delivery Confirmation (2-3 daysservice). For Canada, we ship using USPS First Class mail (2-10 daysservice).  Please note that select items and custom orders require additional time.
Outside the USA and Canada
If you would like your order shipped outside the USA or Canada, please contact usdirectly to order and determine shipping costs. Please email us at handmade@satchsol.comand type "ship
international" in the subject line. We apologize thatshipping outside the USA and Canada cannot be handled via the website.  For faster international ordering, lookfor Satch & Sol
Gift Wrap
All itemsare wrapped in brown kraft paper (photo below) and tied with natural fiberraffia.
If you add gift wrap to yourshopping cart, your gift will be presented in 100% recycled paper elegantlyprinted with soy ink by www.GreenGirlGiftWrap.comand tied with natural brown raffia or biodigradable brown ribbon. Please type amessage in the comments area at checkout.  This message will behandwritten into a handmade gift card of 100% recycled paper. (Photobelow.  Handmade card design mayvary.)
Two sideby side photos will go here- of gift wrap.
The Satch & Sol slippercollection is handmade to standard USA sizes. Due to the handmade process,sizing may vary slightly.  Thechart below is used by Satch & Sol to size slippers.  The chart matches the standard sizingchart used by most popular shoe brands. The length measurement represents the internal space for the foot.Hence, there is nothing different about Satch & Sol slipper sizing relativeto the norm.  Slippers areavailable in whole US youth sizes only. For adult sizes, whole and half sizes may be available.  Footwear measures appropriately withinthe size erring to the smaller size marking to prevent a tight fit.  Felted wool will stretch a little bitwith wear.  Wash slippers by handor in the washing machine in cold water. Air dry.  Do not use a dryerdue to the suede soles.
A chart will go here.  It’s the same chart currently shown online.  (Note: I am not going toprovide the separate foot measurement chart anymore.)
Exchanges and Returns
If you are not 100% satisfied with your purchase and wish to return it, we want to knowwhy. Please contact handmade@satchsol.comfor a return authorization code. All returns must be accompanied by areturn authorization code, be within their original packaging, and be unworn toreceive a refund. Shipping and gift wrapping will not be reimbursed. Pleasesend by USPS to:
Satch  & Sol
  Exchanges and Returns
  5566 Canfield Place N
  Seattle, WA 98103
NOTE: Please contact us first at handmade@satchsol.comfor a return authorization code. We reserve the right to refuse a return on anitem that has been previously granted a return authorization code if the itemis not in its original state.
Wholesale & Group Purchases
Embrace several thousand years of tradition and the Mongolian passion for color!  If you wish to offer the Satch & Sol collection in your store, please contact to view linesheets and receive more information. We look forward to hearing from you.
If you wish to place a group order of 10 or more pairs of slippers to be shipped together to one location, please contact for group pricing for your school or organization.
Reduce Reuse Recycle
Satch &Sol strives to be earth-friendly. Packaging is minimized. Most shipments reuse a sturdy available box. Rarely, when an order requires the purchase of a newbox, Satch & Sol will use an FCC certified USPS Priority Mail box.